Returns & Warranty

Returns Policy

We want you to be satisfied with your purchase. If you receive a product that is damaged, defective, or incorrect, you may request a return in accordance with the policy outlined below.

Return Eligibility

Returns are accepted within 7 days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.

Non-Returnable Items

Customized items, clearance products, and items damaged due to misuse or improper handling are not eligible for return.

Return Process

To initiate a return, please contact our support team with your order number and details of the issue. Once approved, return instructions will be provided.

Warranty Coverage

Selected products are covered by a limited warranty against manufacturing defects. Warranty coverage varies by product and supplier.

Warranty Exclusions

The warranty does not cover normal wear and tear, accidental damage, improper use, unauthorized repairs, or modifications.

Warranty Claims

To file a warranty claim, please provide proof of purchase and a description of the issue. Our team will assess the claim and guide you through the next steps.

Contact Support

For return requests or warranty inquiries, please contact us at support@prohotelsupplies.com