Pro Hotel Supplies - Frequently Asked Questions

We supply a comprehensive range of hotel room electrical items including kettles, welcome trays, hair dryers (wall-mounted and portable), irons and ironing boards, in-room safes, mini fridges, and USB charging points. All products are commercial-grade, designed for heavy hospitality use.

All our electrical equipment is supplied with relevant safety certifications. However, under UK health and safety regulations, hotels must conduct their own regular PAT testing schedule. We recommend annual PAT testing for all portable appliances in guest rooms.

We offer a range of welcome trays from economy to premium. Options include drawer-style trays (space-saving), standard open trays, and premium wooden trays. All come with kettle, cups, saucers, and space for sachets. Trade packs available for bulk orders.

Yes, all our hotel hair dryers feature safety auto-off after 10-15 minutes of continuous use, as required for commercial hospitality environments. Wall-mounted models include anti-theft fixings. Both 1200W and 1800W options available.

We supply wall-mounted dispensers for shampoo, conditioner, and body wash in single, double, and triple configurations. All dispensers are tamper-resistant and refillable. We also stock individual guest amenity bottles in various sizes (30ml, 50ml, 100ml).

We stock an expanding range of eco-friendly amenities including refillable dispenser systems (reducing plastic waste by up to 80%), biodegradable toiletry sachets, and products with reduced chemical formulations. Ask about our Green Hotel Starter Pack.

Yes, we supply breakfast buffet equipment including chafing dishes, hot plates, commercial toasters, juice dispensers, and cereal dispensers. All items are commercial-grade stainless steel designed for daily hotel breakfast service.

Yes, we supply commercial housekeeping trolleys in various sizes. Standard models include compartments for linen, cleaning supplies, and waste. We also stock specialised trolleys for turndown service and public area cleaning.

UK hotels must have fire detection systems, emergency lighting, fire extinguishers, fire blankets (in kitchens), fire door seals, and clearly marked escape routes. We supply fire door seal packs, emergency lighting test logbooks, and safety signage. For detailed compliance guidance, see the Kent Traders Fire Safety Buying Guide and our Hospitality Equipment Buying Guide.

Yes, we stock a range of accessible room equipment including emergency pull cord systems, hearing loop equipment, visual fire alarms, and grab rails. All products comply with the Equality Act 2010 and Building Regulations Part M requirements.

Yes, all our products are specifically selected for commercial hospitality environments. They are designed for heavy daily use, meet relevant UK safety standards, and come with commercial warranties. We do not sell domestic-grade alternatives. For specialist electrical products, visit our parent company's Hospitality Equipment Authority Hub.

Minimum order quantities vary by product category, but generally start at full case quantities for hospitality supplies. For room refurbishment projects, we offer bespoke quotations with no strict MOQ. Contact our trade team for details.

Yes, we offer significant bulk discounts for refurbishment projects. Whether you are fitting out 10 rooms or 200, contact our trade team for a bespoke quotation. We also offer project planning support, phased delivery schedules, and dedicated account management.

Standard items ship next working day. Large project orders (50+ units) typically ship within 3-5 working days. We can arrange phased deliveries to match your refurbishment schedule. Palletised delivery available for very large orders.

Yes, all orders include a VAT invoice. Trade account customers can download invoices directly from their account dashboard. We are a VAT-registered UK business and all prices on our site are displayed excluding VAT for trade customers.